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Privacy policy

PRIVACY POLICY

Effective Date: March 3, 2026
Last Updated: March 3, 2026

CraftAmerika LLC (“Craftlabel,” “we,” “us,” or “our”) operates www.craftlabel.us (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Services.

The Services are powered by Shopify, which enables us to provide you with a secure shopping experience.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information depending on how you interact with our Services.

Information You Provide

We may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through third-party processors)

  • Order history

  • Account login credentials

  • Communications with customer support

  • Marketing preferences

  • Reviews or user-generated content

SMS Compliance Statement:
We do not share SMS opt-in data or consent with third parties. Text messaging originator opt-in data and consent will not be sold or shared.

Information Collected Automatically

When you use our Services, we may automatically collect:

  • IP address

  • Device type

  • Browser information

  • Pages viewed

  • Shopping cart activity

  • Interaction data

  • Email engagement data (opens and clicks)

We use cookies and similar technologies to:

  • Maintain shopping cart functionality

  • Remember preferences

  • Improve website performance

  • Measure marketing effectiveness

  • Support abandoned cart reminders (including SMS where applicable)

You can manage cookies through our Cookie Preferences tool.

Information From Third Parties

We may receive personal information from:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Advertising partners

  • Social media platforms

2. How We Use Personal Information

We use personal information to:

Provide Services

  • Process payments

  • Fulfill orders

  • Manage returns and exchanges

  • Provide customer support

  • Create and maintain accounts

Improve & Personalize

  • Enhance user experience

  • Recommend products

  • Analyze performance and trends

Marketing & Advertising

  • Send promotional emails and SMS (with consent)

  • Deliver targeted advertisements

  • Measure ad effectiveness

Security & Fraud Prevention

  • Detect fraud

  • Prevent unauthorized access

  • Protect users and our Services

Legal Compliance

  • Comply with laws and regulations

  • Respond to legal requests

  • Enforce our Terms of Service

3. How We Disclose Personal Information

We may disclose personal information:

To Service Providers

Including Shopify, payment processors, hosting providers, fulfillment partners, analytics services, and marketing platforms. These parties are required to protect your information.

To Advertising & Marketing Partners

We may share certain online identifiers and browsing data for targeted advertising, where permitted by law.

We do not sell personal information for monetary value.

Legal & Business Transfers

We may disclose information in connection with legal obligations, investigations, or corporate transactions.

4. Data Retention

We retain personal information as follows:

  • Account data: for the duration of your relationship with us

  • Transaction records: up to 7 years for accounting and legal compliance

  • Marketing data: until you opt out

  • De-identified or aggregated data: may be retained indefinitely

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the Internet is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion

  • Request correction

  • Receive a portable copy

  • Opt out of sale or sharing for targeted advertising

  • Limit use of sensitive personal information

To exercise your rights, contact us at:
support@craftlabel.us

We may verify your identity before responding to your request.

We will not discriminate against you for exercising your rights.

We honor Global Privacy Control (GPC) signals where required by law.

7. California Residents

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what categories of personal information we collect

  • The right to request deletion

  • The right to correct inaccurate information

  • The right to opt out of sale or sharing for cross-context behavioral advertising

We do not sell personal information for monetary value.

You may exercise your rights by contacting:
support@craftlabel.us

8. International Transfers

Personal information may be transferred and processed outside your country of residence. Where required, we rely on legally recognized transfer mechanisms such as Standard Contractual Clauses.

9. Children

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

CraftAmerika LLC
2601 East 28th Street Unit 309
Signal Hill, CA 90755
United States

Email: support@craftlabel.us