FAQ
Order Processing & Shipping
How long does it take to ship my order?
Orders are typically processed and shipped within 1–3 business days.
Do you offer free shipping?
Yes. We offer free shipping on all orders.
Where is my order? Can you share my tracking details?
Once your order ships, you’ll receive a tracking email with all delivery details.
My order still shows no movement. Is there any issue?
Tracking updates can sometimes take a little time to appear. If your order has not moved for an extended period, please contact us and we’ll be happy to check it for you.
What’s the estimated delivery date?
Estimated delivery times may vary depending on your location, but you can always track the latest status using your tracking link.
My package didn’t arrive on the expected date. Could you please check?
Of course. Reach out to us with your order number and we’ll look into it for you.
My shipment is delayed, and I’d like an update.
We understand delays can be frustrating. Contact us anytime and we’ll help you review the latest shipping update.
Address Changes
I just placed my order. Can I update the shipping address?
If your order has not shipped yet, we may be able to update the shipping address. Please contact us as soon as possible.
I entered the wrong apartment number. Can this be corrected?
If the order has not been processed yet, we’ll do our best to correct it before shipment.
Size & Fit Help
I’m 5’11” and 194 lbs. Which size would fit me best?
Please contact us with your height, weight, and preferred fit, and we’ll help recommend the best size for you.
Does this run slim or true to size?
Fit can vary slightly by product, but we’re happy to guide you based on the item you’re interested in.
I have broad shoulders and some weight around the stomach. Which size would you recommend?
Send us your measurements or usual size, and we’ll help you choose the best option.
Do the sleeves fit more snugly while the body feels more relaxed?
Some of our styles are designed to create a more fitted look on the upper body with a more comfortable fit through the midsection. Feel free to ask us about a specific item.
Fabric & Quality
Is the fabric lightweight or thick, and is it good for everyday wear?
Our products are designed for everyday comfort and style. Fabric weight may vary by item, and we’re happy to provide more detail for any product.
Does it shrink after washing?
We recommend following the care instructions carefully. With proper washing, shrinkage should be minimal.
Is the fabric soft? Does it have any stretch?
Comfort is one of our priorities. Fabric feel and stretch can vary by style, and we’re happy to clarify the details of any item.
Returns & Exchanges
The size didn’t work for me. Can I exchange it instead of returning it?
Please contact us and we’ll guide you through the available options.
What is your return process?
Our return process is simple. Reach out to our support team, and we’ll provide the next steps.
Do you cover return shipping?
Return shipping policies may vary depending on the situation. Please contact us for the most accurate information regarding your order.
I tried the item on, but it doesn’t fit the way I expected. Can I return it?
If the item meets our return conditions, we’ll be happy to help you with the return process.
Wrong, Missing, or Damaged Items
An item was missing from my package.
We’re sorry to hear that. Please contact us with your order number and a photo of what you received, and we’ll assist you right away.
I received the wrong size.
Please contact us and we’ll make it right as quickly as possible.
The item arrived damaged. What should I do?
We’re sorry about that. Please send us photos of the item and packaging, and our team will help resolve the issue.
I noticed an issue with the stitching when I opened the package.
Please reach out with photos and your order number so we can review the issue and assist you properly.
Stock & Restocks
When will size M be back in stock?
Restock dates can vary. Contact us and we’ll let you know if we have an update.
Will the black color be restocked?
Some popular colors do return. Feel free to ask us about a specific item or color.
Can you notify me when it’s back in stock?
If the product page includes a restock notification option, you can sign up there. You can also contact us for help.
Promotions & Discount Codes
My discount code isn’t working. Can you help?
Absolutely. Please contact us with the code you’re trying to use, and we’ll check it for you.
Can I apply a discount code after placing an order?
Discount codes usually need to be applied during checkout. Contact us and we’ll review your order.
Do you offer a first-order discount?
Promotions may vary over time. Check our website or contact us for current offers.
Payment Issues
My card appears to have been charged, but I don’t see an order confirmation.
Please contact us with your full name and email address used at checkout, and we’ll look into it for you.
I got an error during checkout. Should I try again?
If you are unsure whether the order went through, please contact us before placing another order to avoid duplicate charges.
I didn’t receive an order confirmation email. Could you check?
Yes. Please contact us with your email address and we’ll verify whether your order was successfully placed.